At SIRO HOME, we take great pride in the quality and craftsmanship of our furniture and home accents. Attention to detail in design, materials and construction is always at the forefront. We encourage you to inspect the item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below.
All items purchased online are final sale and cannot be returned, exchanged or refunded.
We do not accept returns or exchanges unless the item you purchased is defective. We very thoroughly inspect all items prior to delivery to ensure that they are in perfect condition. All deliveries are handled with the utmost care during the delivery process.
In circumstances where you consider that a product is defective, you should promptly contact us within 3 business days of receiving the item with details of the product and the defect.
We do not issue refunds of any sort, only exchanges or store credit. Upon receipt of the returned product, we will fully examine it and notify you whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product if available or issue you store credit.
Store credit & exchange policy
If you discover an item has a manufacturer’s defect, we will accept the item for exchange or store credit with proof of purchase within 3 business days. Any item discovered defective after 3 business days is no longer eligible for exchange or store credit. NO EXCEPTIONS. We are unable to accept any items for return or exchange without proof of purchase.
Proof of purchase for eligible items
Proof of purchase is required to issue an appropriate exchange or credit for eligible items. For your convenience, we will accept the following as proof of your purchase:
Original Paper Receipt
Signed Delivery Note